Warranty & Repair Information
Warranty covers electronic or mechanical components
Warranty work must be pre-authorized
All warranty repair work by LC Laser Service or warranty is void
Laser Owner is responsible for initial warranty shipping costs and arrangements
Manufacturing defects of each electronic or mechanical component
Warranty Does Not Cover:
Fiber optic cables, goggles, case
Damage that results from misuse, lack of reasonable care, falls, violent shocks, use of inadequate voltage or current, unauthorized modification or improper operation, as determined by Laser Biotech Warranty Repairs
Who to Contact
During the warranty period,
all pre-authorized repair work is handled by:
LC Laser Service
13624 Tamiami Tr. MB 206
North Port, FL 34287
All warranty repair work is performed by LC Laser Service; no exceptions or warranty is void.
The laser must be shipped to LC Laser Service in original packing or equivalent to ensure full warranty.
What to do when a problem occurs:
The Laser Owner
Reports the problem to Laser Biotech
Reports laser Serial Number to confirm that laser is under warranty
- Reports list of symptoms and related conditions of the problem
Laser Biotech customer service reviews troubleshooting the laser with Laser Owner and may suggest diagnostic or restorative procedures.
If no apparent resolution, then:
An authorization for warranty work may be provided to the Laser Owner by Laser Biotech
Laser Owner is responsible for securely packing the laser for shipment and arrangements and costs of shipping the laser to LC Laser Service
If the diagnostic work reveals a warranty repair is needed, the repair is completed and the repaired laser is returned to the Laser Owner by Laser Biotech
Loaner lasers are not available from Laser Biotech. Typically, diagnosis and repair are only a few days, and the laser is returned to service as quickly as possible.
Laser Biotech receives laser Serial Number and verifies that the laser is out of warranty; or the diagnostic work reveals a non-warranty repair is needed. The Laser Owner is responsible for providing authorization and billing information for the repairs and return shipping costs.
Laser Biotech may provide LC Laser Service contact information to the Laser Owner as a recommended repair service, or any other recommended repair service.
Laser Owner contacts LC Laser Service directly, or any other repair service, and accepts the financial responsibility of the repairs.
If the Laser Owner chooses LC Laser Service for evaluation and/or repair service:
LC Laser Service may contact the Laser Owner for additional information needed to diagnose or repair the laser
LC Laser Service contacts the Laser Owner when the work is complete, or the unit is ready for shipping
LC Laser Service provides a Repairs Report to the Laser Owner which includes:
Diagnostic information on the problem
Tracking information for laser return to the Laser Owner